This Privacy Policy explains how Eatiz (collectively, the “Site” at https://eatiz.in and the “App” on Android/iOS) collects, uses, and shares your personal information when you visit or make a purchase from us.
Your Consent
When you provide us with personal information to complete a transaction (like making a purchase, processing a refund, or using our services), you’re giving us consent to collect and use that information only for that specific reason.
For features that access your phone’s functionality, like location or Bluetooth, we’ll always ask for your explicit permission through your device’s settings before collecting that data.
Information We Collect
To provide our services, we collect the following:
- Name (optional): To identify you for service delivery.
- Email Address: To send you e-receipts or e-bills for your online purchases.
- Mobile Number: For processing payments through our partners (Paytm, PhonePe, PayU, Google Pay, Sodexo).
- Geo-Location: We use Google Maps APIs to show you nearby food courts and restaurants, and for order delivery.
We also analyze this information to improve and develop our business operations.
If we ever ask for your personal information for marketing purposes, we’ll either ask for your direct consent or give you an easy way to opt out. If you change your mind after opting in, you can withdraw your consent by disabling the relevant permissions for the Eatiz app on your phone or by contacting us at support@eatiz.com.
Automatically Collected Information (“Device Information”)
When you visit our Site or App, we automatically collect certain information about your device, such as your web browser, time zone, and cookies. These cookies help us identify returning users and do not store any marketing or non-service-related information.
As you browse, we also collect information about the pages or products you view, the websites or search terms that led you to us, and how you interact with our Site or App. We call this “Device Information.”
We do not collect or track your location when the app or our services are not in use.
Technologies we use for this include web beacons, tags, and pixels to record Browse behavior.
Purchase Information (“Order Information”)
When you make or attempt to make a purchase, we collect certain details, including your name, billing and delivery addresses, email address, and phone number. We refer to this as “Order Information.”
“Personal Information” includes both your Device Information and Order Information.
How We Use Your Personal Information
We use your Order Information to:
- Fulfill your orders.
- Process payments.
- Arrange for shipping.
- Send you invoices or order confirmations.
- Communicate with you.
- Provide you with information or advertising that aligns with your preferences.
We use Device Information to improve and optimize our Site and App through analytics and insights into user behavior.
Sharing Your Personal Information
We share your information with trusted third parties to help us optimize our services. For example, we use:
- Google Maps APIs to determine your location.
- Payment gateways to process your transactions.
Please review the privacy policies of our partners:
Please note: If a third-party provider or server is located in a different jurisdiction, your data may be subject to the laws of that jurisdiction. Once you leave our Site or App or are redirected to another platform, our Privacy Policy no longer applies.
External Links
Our Site or App may contain links to external websites. We are not responsible for the privacy practices of these other websites. We encourage you to review their privacy policies separately.
We may also share your information if required by law, to respond to legal requests, or to protect our rights.
Behavioral Advertising
We do not currently use your personal information for targeted advertisements or marketing. If this changes in the future, we will ask for your consent and provide a clear way for you to opt out.
Your Data Rights
You have the right to request:
- Access to your personal information.
- Correction of any inaccurate data we hold about you.
- Deletion of your information (under applicable circumstances).
- Objection to us processing your data.
- Your data in a machine-readable format (data portability).
- Withdrawal of your consent, if your data was processed based on your consent.
To exercise any of these rights, please email us at support@eatiz.com.
Data Retention
We keep your Order Information for our records unless you ask us to delete it. This retained data may be used to optimize our vendor operations, such as for menu analysis.
To request data deletion, you can:
- Email support@eatiz.com
- Use the “Delete Account” option in the Eatiz mobile app.
Data Storage & Security
All user data is stored in India. We follow industry standards, including ISO 27001:2022, to prevent unauthorized access, misuse, or alteration of your data.
In the unlikely event of a data breach, we will notify you promptly once confirmed.
While we work hard to protect your data, please remember that the internet is inherently insecure. Please protect your credentials, devices, and accounts accordingly. If you suspect a security issue or receive suspicious communications impersonating Eatiz, contact us immediately.
Age of Consent
By using our services, you confirm that you are of legal age in your jurisdiction. If you are a minor, you confirm that a guardian has consented to your use of our platform.
Changes to This Privacy Policy
We may update this policy at any time. Any updates will take effect immediately upon being posted on our Site. We will communicate significant changes through notices on our platform.
If Eatiz is merged with or acquired by another entity, your information may be transferred to the new entity.
Questions & Contact
For any questions about this Privacy Policy, or to access, correct, or delete your data, please contact us at:
support@eatiz.com